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hello energy featured in KPMG Real Estate overview 2021

The 6th annual edition of KPMG’s Real Estate Innovations Overview has just been released. It features hello energy as one of the platforms that improve the connectivity between stakeholders.

The purpose of the publication is to inform the Real Estate and Construction sector about innovations that are emerging and developing in the sector. hello energy was selected to be included in this edition as one of the innovative platforms around the world that can help improve connectivity, make a sustainable impact and offers a tool to enable dialogue between stakeholders.

The report says: “While the pandemic has an evident impact on the importance of safety and hygiene, integrating our physical and digital environment has become pivotal. Our industry moves towards a greater focus on end-to-end user experience in which a building becomes more than a place to e.g. live or work; transforming to an integrated environment in which the provision of services complementing real estate assets is central to living, working and building. Additionally, ESG (Environmental, Social, Governance) measures are already a key topic for many companies in the industry; sustainable and ESG innovations may become essential for true operationalization of ESG and sustainability.”

 “hello energy had caught our attention in our search for innovations in the Real Estate sector. We are pleased to include the as one of the global innovations captured in our publication.”

As part of the overview, KPMG has created an online interactive innovations dashboard that presents statistics and individual company data. You can take a look at the interactive innovations dashboard here.

Interested in finding out more about how we can help you connect with & engage with your stakeholders? Contact us.

Mökki: bringing circularity to the heart of the office – Interview Tamara Brisk

Offices aren’t the first places that come to mind when you’re thinking of buying sustainable consumer brands or helping you to recycle or repurpose your used goods. Luckily, Mökki is here to change all that. They want to turn office spaces into more exciting, socially impactful places by opening circular relay (parcel pickup) points within office buildings. Tamara Brisk, CEO of Mökki, shares her ideas on this innovative approach of an office-retail hybrid space.

Office buildings make for a perfect meeting point to engage people in sustainable behaviour: they can stop by during office hours to pick up their parcels, go to a circular event, bring in their used appliances for repairs or recycle their waste in a responsible way – all with the help of a specialised Mökki team of sustainability experts. There’s an incredible appetite from consumers to buy and behave more sustainably. As Tamara Brisk, CEO and founder of Mökki puts it: “the digital circular initiatives are great, but they don’t always work so well into the physical world. Just think of ordering a second-hand item online, only to have to pick it up at a not-so-convenient time or a remote place.”

“We want to help consumers adapt to more sustainable behaviour by removing the obstacles to buy or sell second-hand and explore new sustainable options. We do that by bringing the circular economy to where they are and where they can inspire others: in office spaces.

Tamara Brisk
CEO Mökki

In the interview, Tamara talks about how Mökki can add value for tenants and building visitors.

Interested in reading about the measurable impact that Mökki has on the customer experience? Download our white paper on the ‘Art of Alignment to read the full interview.

Building better neighbourhoods with Commonplace – Interview Mike Saunders

Public participation plays an important role in the effort to achieve net-zero carbon. For interventions to be effective, it is crucial that people are aware of them, and to have the full support of the community. Commonplace is a platform that helps identify what’s important to communities, helping to integrate feedback into planning decisions. hello energy spoke with their CEO, Mike Saunders, about the value of this community engagement tool.

76% of people in neighbourhoods want to be involved in planning; they just don’t know how to do it. And only 27% of residents think that voicing their opinions will make a difference. These are a few of the many insights gathered from the community members at Commonplace. Mike Saunders, CEO and Co-founder of Commonplace, says this is not due to a lack of people’s willingness to be involved, but because of other deciding factors: “There’s a lack of trust in government or councils and information about building projects is hard to access. The language that governments or councils use tends to be technical and difficult to understand. There’s also the public attitude that policy decisions are made behind closed doors.”

“The way that public engagement in urban planning and development works is as if it’s been set up to fail. There are so many barriers for residents to be involved. We want to break down those barriers to facilitate conversations and build better neighbourhoods in the process and involve everyone.

Mike Saunders
CEO and Co-founder of Commonplace

In the interview, Mike talks about how people want to make their voices heard, but don’t have the tools or reach to make an impact.

Commonplace is helping to remove those barriers, by involving everyone, facilitating conversations (both online and offline) and building better neighbourhoods in the process. Their approach has been very successful: their platform consists of over 3.5 million residents and more projects are getting support because of the active engagement of the community.

Interested in reading about how Commonplace uses community engagement to influence planning decisions? Download our white paper on the ‘Art of Alignment to read the full interview.

Customer success – smooth onboarding & continuous feedback – Interview Myrte

The work of our customer success department is a balancing act between ensuring our users experience a smooth software onboarding, while continuously digging deeper to find out current and future needs. Myrte has got both the analytical skills as well as the empathetic ear to help customers in getting the most value out of hello energy.

hello energy wants to help customers realise their full sustainability potential by enabling them with actionable insights on their building performance and engaging all stakeholders in the journey towards net-zero real estate.”

Myrte van Varik
Customer Success Manager at hello energy

Meeting the requirements for a GRESB, BREEAM or WELL certification is often a starting point for new customers of hello energy. hello energy helps mark these strict certification assessment checkboxes by maximising stakeholder engagement, visualising real-time energy consumption and benchmarking building or portfolio performance for real estate companies.

Myrte explains how her role contributes to this: “I help assist customers to ensure a smooth introduction to our software. That means I explain the process of getting the most out of hello energy during the onboarding stage, but I also help them with questions along the way. Besides that, working with other departments is key: to improve the automation of processes, to provide content and toolkits that allow customers to find answers to their questions. The end goal is always a happy customer.”

Although the initial collaboration with hello energy is often borne out of an urgent need to meet the criteria for green certifications, clients are pleasantly surprised when it turns out that hello energy is helping them push the envelope in social and environmental impact:

Myrte: “I try to dig a little deeper to see what type of sustainability ambitions customers have and how we can ensure our solution fits into their goals. hello energy wants to help customers realise their full sustainability potential by enabling them with actionable insights on their building performance and engaging all stakeholders in the journey towards net-zero real estate. Alignment is one of the key aspects to meet sustainability goals, meaning sustainable projects require a joint effort between investment and asset managers, building owners, tenants and sustainability managers.”

Although getting everyone on board is one of the most challenging aspects of climate change within real estate, the right proptech software can help steer the direction with tangible data and serve as a conversation starter.

Myrte: “We realise there are different needs and incentives in this industry. I speak to a lot of building managers and they have a lot on their plate; now add trying to convince tenants to join them in their sustainability ambitions. It might prove to be quite challenging. Once we show them that our tool can provide full transparency, accountability and even a fun and engaging experience, they can’t wait to get started. Sustainability stakeholders will become their ambassadors of change.”

One of the most fulfilling feelings for Myrte is when she can go the extra mile to delight our customers. Especially if they are at the forefront of making an impact.

Myrte: “We use what we call ‘explainimations’ to translate complex information on sustainability into attractive and understandable videos. We compile these animations, other company related stories and data from energy feeds into personalised content for our customers, diversifying the information we put in front of their building stakeholders via their narrowcasting screens or desktop dashboards. I’m happiest when we can show the world that going green is not only necessary but that it can be a fun, rewarding and collective experience. One of my clients called me a ‘GRESB hero’ after I helped successfully implement hello energy with them. For me, that’s the cherry on top of creating a positive environmental impact.”

Want to join the customer success team? We are looking for a Head of Customer Succes.

Responsible property management toolkit for asset, property and facilities managers

This month, the Responsible Property Management Toolkit was launched. It’s a comprehensive practical guide to best practice in responsible property management for asset, property and facilities managers. The toolkit is a joint initiative of the Better Buildings Partnership & Managing Agents Partnership.

Upskilling to embed sustainability in real estate
The management of commercial real estate plays a critical role in delivering on owner and occupier sustainability aspirations. Translating the rhetoric of corporate commitments into action on commercial real estate portfolios, funds and individual buildings will require considerable upskilling to embed sustainability into the responsibilities of asset, property and facilities managers.

Collaboration to enable key stakeholders with best practices
The Responsible Property Management Tool kit is the result of extensive collaboration between the Better Buildings Partnership and the Managing Agents Partnership focused on enabling these key stakeholders to understand what best practice in responsible property management involves – and how to deliver it.

A wealth of resources from 15 of UK’s leading real estate companies
With the support of over 30 sustainability practitioners from 15 of the UK’s leading real estate companies, the Responsible Property Management Toolkit provides 60 Guidance Notes across 13 sustainability topics. The online resource includes ‘Check-lists’ and practical ‘How to…’ information, whilst also connecting readers to a wealth of industry resources spanning environmental, social and wellbeing issues. The toolkit describes the management processes at company, portfolio and property levels that contribute towards the inclusion of each topic as part of responsible property management.

8 barriers to sustainability in real estate and how to remove them

Download our latest white paper now

What are the enablers and the barriers to the successful implementation of sustainability projects? We’ve identified 8 key challenges to overcome if you want to get your buildings to net-zero by 2050.

“If you don’t measure it, you can’t change it. If you don’t value it, you won’t change it.”

That’s one of the findings in our latest white paper, explaining how you can engage and align your stakeholders and work on a joint sustainability roadmap.

However, there are some barriers preventing you to do just that, some of which are harder to influence than orders. These are likely the key reasons you are struggling to make headway towards creating more sustainable buildings:

1. Lack of goals
2. Conflicts of interest
3. Unavailable resources or skills
4. Too many different stakeholders
5. Late state of engagement
6. Fatigue and cynicism
7. Outcome is hard to govern
8. Dialogue or engagement is missing

Want to know how to remove these barriers and design better initiatives to get everyone on the same page?
Download our white paper to get some of the best tips to get back on track.

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