FAQ

1. Benefits

What are hello energy’s benefits?

hello energy’s most important benefits are:

  • You engage your tenants
  • You’re creating a fantastic customer experience
  • You score points towards green certificates like BREEAM, WELL, and GRESB
  • You meet legislative demands
  • You’re connected to your (tenant’s) data
  • You save energy

Who does hello energy benefit?

hello energy benefits all your colleagues that are working on energy and sustainability. We mainly focus on:

  • Sustainability managers
  • Portfolio managers
  • Development managers
  • Asset managers
  • Property managers
  • Technical managers
  • Advisors
  • Facility managers
  • Financial managers
  • PR managers

hello energy also benefits tenants, visitors, stakeholders, and employees.

Read references by people like you.

How does hello energy engage tenants with my sustainability policy?

hello energy engages tenants by showing information on screens, in the online tool, and through the Q-mail. This way, your tenant’s engagement grows, and greening your building becomes a joint challenge.

2. Product

How do I order hello energy?

You order hello energy by calling (+31 88 436 7400) or e-mailing Benno or Daan. We’ll set up an appointment. Or send you a proposal directly. We’ll find the perfect solution for your building(s). Whether it’s a portfolio of offices, or your first hotel.

What is hello energy?

hello energy is the leading software for energy management and the visualization of energy and sustainability in real estate. You use hello energy as a management dashboard on your computer, laptop, or tablet. hello energy also communicates via screens in your building’s public spaces. They could be smart walls, tablets, or “just” TV screens.

hello energy visualizes your energy data and sustainability content, and activates everyone in your building to green their behavior.

Watch our video about our dream

What can you use hello energy for?

You can use hello energy in many ways:

  • To engage tenants to your sustainability goals
  • To create a great customer experience in your building
  • To meet legislative demands
  • To score points towards green certificates
  • To save energy
  • To monitor your energy usage and generation
  • To visualize your sustainable ambitions for visitors

How does hello energy contribute to sustainability?

hello energy influences people to change their behavior. In your building, and for the rest of their life.

People influence sustainability immensely: if everybody makes small changes, we can change a lot. hello energy shows that everyone can live more sustainably. And shows that your behavior has an impact. This way, we trigger you to join up and go the extra mile.

Can I get a demo?

Yes! Plan a demo with Daan & Benno. Shoot us an e-mail.

What does hello energy visualize?

hello energy visualizes data and content that has to do with energy and sustainability. Like your electricity usage. Or your sustainability goals for the coming year. We have an extensive library of data and content visualizations for various devices. Take a look at some examples!

Where can I show hello energy?

Wherever you like! But, if you’d like some help: our devices look best in your building’s public space. In a spot that’s easy to reach, has a lot of traffic and some space available. Because of these pointers, most of our clients pick their lobby or entrance hall. Get inspired and sneak a peek in our lookbook.

What extra services do you offer?

Our extra services are: turn-key narrowcasting solutions, submetering, indoor climate sensors, API connections to building management systems, and (green) energy purchase. Contact us for more information.

How do I explain hello energy to my tenants?

There’s no need for you to explain hello energy. We made a special webpage just for that purpose.

Use this one if you bought a start package.

Use this one if you bought a show package.

What should I do about a lost login?

How inconvenient for you to lose your login credentials. Click the forgot password button, or send us an e-mail and we’ll send you a new one.

How and when can I cancel my subscription?

You can cancel your subscription monthly by sending a letter of e-mail (goodbye@hello-energy.com). For services for which we agreed on a set time, you can cancel by the end of the contract.

What do I need to do to use hello energy?

It’s very easy to use hello energy. We’re here to help, and we make sure you have a turn-key delivery.

The exact requirements depend on the products you purchased. After you put in your order, we’ll start you off by meeting one of our communicators, who will manage your order throughout the delivery process and afterward. Up until the delivery, you can track your order status.

In which countries can I use hello energy?

In all countries worldwide. We’re on our way to global coverage. Right now, we’re in 11 countries, in 441 buildings! (And these numbers are probably outdated by now :-))

How does your benchmark work?

By benchmarking your building, you compare it to its sector. This way, you can find out how energy efficient your office or distribution center is for its sector.

3. Certificates

Does hello energy improve my GRESB score?

hello energy helps improve your portfolio’s sustainability. Specifically, you will earn points on these parts of the GRESB assessment:

  • Stakeholder engagement: you activate tenants and your buildings’ visitors
  • Performance indicators: you measure your buildings’ performance
  • Monitoring and energy management system: using our system, you monitor and manage all of your portfolio’s energy data
  • Governance and communication: you structure your sustainable information and communicate through various devices

Does hello energy earn points towards BREEAM?

Yes, with our packages you score points on almost all green certificates. Like BREEAM: because you show building information and sustainability information, and dynamic public transport information.

Sounds good? Contact us!

4. Data

Which data connections are possible?

We work with a lot of standard data connections that are ready for use. There are API-connections to main meters, sub meters, building management systems, gateways and LoRa. We connect meters for electricity, solar, wind, electrical vehicles, batteries, gas, heat, cold, water, and sensors for indoor climate, particulate matter, VOCs, and occupancy. Can’t find the deata connection you’re looking for? Give us a call or send us an e-mail.

 

How does hello energy get data from energy suppliers and providers?

hello energy visualizes all kinds of data, like electricity, water, indoor climate, and occupancy. All data is explicitly made available by clients for use within our application. The data comes from main meters, via a utility or energy supplier, from submeters via building management systems, gateways, GSM-routers or sensors (Internet of Things) via various protocols.

How does hello energy handle data?

hello energy collects data on energy and sustainability. We use this data to provide you with an interesting product. We save the data for as long as you wish for us to provide our services. Read on here for more information.

My energy meters aren’t smart meters, what do we do?

No worries! We can provide you with smart meters, by upgrading your current ones or just getting you new ones. Placing smart meters for electricity is included in the hello energy package. For gas meters, it depends on the kind of usage and on the request. Contact us to find out how we can help you.

5. Devices

The screen is white.

You probably don’t have an internet connection. Contact the party who provided your internet.

The screen is black.

  • Is your screen on? If not: turn it on using the remote or the button on the side or bottom of the screen.
  • Did you select the right source? You can check this using the Source button, or Home button on your remote. The right source is usually either HDMI 1 or PC.
  • Still no visual? Check if all power plugs are connected to a socket and firmly press down on all cable connections.

The screen turns off at the wrong time.

The TV’s settings might be off. Check the settings by clicking Home or Menu on your remote and choosing Settings. No problem there? Contact us so we can check your media player’s settings remotely. No luck changing the settings? Your remote’s buttons might be blocked. Contact us to fix it.

The screen turns on/off and hour to late/early.

Check the time settings using your remote. They are probably still/not yet on daylight saving-time. Depending on the screen and media player, it might not change automatically.

My screen shows dated news and/or public transport departure times.

Is your playlist still running, but the slides showing news and public transport departure times are no longer up to date? You’ve probably lost your internet connection. Check the screen’s internet connection by clicking Home on your remote. In the following menu, choose Settings > Network settings. Set up your internet connection. When this works, go back to Home and click URL-launcher to refresh the playlist.

My screen says “no input” or “no signal”.

The TV might be set to the wrong source. Check the source using Source or Home on your remote. The right source is usually HDMI 1, but can also be PC.

My screen doesn’t show data.

There are possible causes for this. Please contact us, so we can investigate.

I want to add memos/my own content to the screen.

Depending on the product you purchased, adding your own content is included. If it is, you can use our content management system. Would you like to add videos or other specific media? Contact us.

My images are blurry.

Use photos with a resolution of at least 1920 x 1080 pixels for a full-screen image. A lower resolution will result in blurrier photos.

We had a power outage. What do I need to do to get the screen up and running again?

 

  • Turn both the TV and the media player off. The media player is the small, black appliance behind your screen.
  • Turn on the television first, followed by the media player. This will cause the media player to start booting up. No visual yet? Check the source of the screen. See also: My screen says “no input” or “no signal”.

My screen stopped working and I tried to fix it myself. But how do I show the playlist? I do have a working internet connection.

Click Home on your remote and click URL-launcher to refresh. This should show the playlist again.

I’ve already got a screen, can I use that one?

Yes, that’s possible. It’s a customization. Please contact us.

6. Energy purchase

How does hello energy help me purchase energy?

You can join our tender. We buy renewable energy (collectively). This way, we negotiate a great price for you without diminishing the sustainability of your energy. We can also help you outside of our tender.

7. Misc

Why do you need me to sign an authorization form?

We ask you to sign a form authorizing us to read your meters. In most cases, we need your explicit permission. We like to get that in writing. It’s mandatory by law.

What are your system requirements?

These are our system requirements.

something to ask?

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