From Neurolinguistics to Customer Success – interview Francesco
Our latest addition to the team is Francesco Ciavolino, he’s joined as a Customer Success Manager and brings along a very unique background.
Francesco studied Linguistics at the University of Amsterdam, where he chose his bachelors speciality in Neurolinguistics.
“My research was aimed at studying the brain, its development and its disorders. I am particularly interested in language. It’s not an exact science. You can make predictions about the way a language will evolve in certain cultures, but there’s always unpredictable influences. It’s a fascinating field.”
It may seem his academic background is a big leap from going into a more hands-on position like Customer Success Manager, but Francesco thinks his analytical skills certainly come in handy. He worked in different Customer-facing positions after his student years.
“Being in academic research means I was mostly working alone. I wanted to apply my skills in a more social and practical setting. I think my degree helps me to dig for better solutions in our Customer Success team. As our client base is growing, it’s becoming more important to understand cause and effect. We need to understand patterns of what our customers want and need to solve issues at the root and build better solutions.”
Being a bit of a language nut, another interesting fun fact about Francesco is that he speaks more than four languages (and counting), which is Italian, Dutch, English, Japanese and even a bit of Russian. Quite impressive.
His favourite quote is from American linguist and philosopher Noam Chomsky, which couldn’t be more fitting for the positive impact helo energy is trying to make!
“Optimism is a strategy for making a better future. Because unless you believe that the future can be better, you are unlikely to step up and take responsibility for making it so.”
– Noam Chomsky