Let’s fix this together!

This page describes the installation of the water data logger, provided by hello energy, for any water meter.

Before you continue make sure the location is well prepared:
  • a power socket
  • sufficient mobile signal

If not sure please contact hello energy first.

Let’s get started…

You received a package from us. The box consists of:
  • a data logger, a power supply and an extra power cable
  • a data reader, some elastic band and an extra rubber nozzle
  • velcro bands and tie wraps
  • a label
Plan your installation in the morning. Smartvatten will be available to help you to do the installation. The Smartvatten customer support is available till 13h (working days only).

Installing the device

The placement of the data logger is on top of the water meter.
  • Plug the data logger in and use velcro band to secure it. Leave the QR-code area accessible.
  • Install the data reader on top of the water meter. The reader should cover the meter accordingly. In the case of a meter with a lid or cover, an alternative rubber nozzle is provided for a better fit. Try both to find which fits best. Use the elastic band to shield it from accidental moves. See inside the box, for extra guidance. Make sure the connection is tight enough.
  • Connect the data reader with the data logger via the Jack connection. In case the reader is far away from the logger, there is an additional 2m power cable provided.
  • Use velcro and tie wraps to tidy up any cables.

Questions? The Smartvatten customer support +358 20 741 4020 is available till 13h during working days.

Done. What’s next?

Last step is to check whether the installation was done correctly and the data is coming in.
  • Scan the QR-code on the data logger with your mobile device. Redirect to the indicated URL.
  • Fill in the requested 6-digit code, which can be found on the data logger.
  • Have a look at the latest meter reading (as seen on the picture).
  • Send pictures of the setup to support@hello-energy.com. In the unusual case, you see a reading with a very old timestamp or no reading at all, please call us.

That was easy 🙂

Thank you for your help! The installation is done now and we expect to have your water data in place within a few days.

in case of any questions get in contact with Smartvatten customer support (+58 20 741 4020) directly. Or contact hello energy +31 88 436 7400.

image

Say hello to your energy today

Leave your email address or call us to discuss the best solution for your situation.

hello energy uses the information you provide on this form to get in contact with you.
By checking, you give us permission to do so. You agree with our general terms and privacy statement.

One or more fields have an error. Please check and try again.

plan a call leave your email address
hello energy is a registered trademark.